Privacy Policy
Privacy Policy
Privacy Policy
Last Updated: December 1, 2025
Business Location: Canberra, Australian Capital Territory, Australia
1. Introduction
We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to personal information collected through our website located at passionate-author-693171.framer.app and the services we provide.
2. What Personal Information Do We Collect?
We may collect and process the following types of personal information:
2.1 Information You Provide Directly
Contact Information: Name, email address, phone number, postal address
Service Inquiry Details: Information about the services you're interested in, project details, and requirements
Communication Records: Correspondence, messages, and feedback you send us
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Account Information: If you create an account, login credentials and profile information
2.2 Information Collected Automatically
Website Usage Data: Pages visited, time spent on pages, links clicked, referring website
Device Information: Device type, operating system, browser type and version
IP Address and Location Data: Internet Protocol address and general geographic location
Cookies and Similar Technologies: Data from cookies, pixels, and similar tracking technologies
Analytics Data: Information collected through Google Analytics and similar tools
2.3 Information from Third Parties
Payment Processors: Transaction information from Stripe or similar payment platforms
Communication Platforms: Data from email services or contact forms
Social Media: If you interact with us on social media platforms
3. How We Collect Your Information
We collect personal information through:
Contact forms and inquiries on our website
Email communications
Payment transactions
Cookies and website analytics
Direct interactions with our team
Telephone or written communication
Social media platforms
4. How Do We Use Your Personal Information?
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our services
Communication: To respond to inquiries, provide updates, and maintain customer relationships
Billing and Payments: To process payments and manage billing
Marketing: To send promotional content, newsletters, and service updates (with your consent)
Customer Support: To troubleshoot issues and provide technical support
Analytics: To analyze website usage and optimize user experience
Legal Compliance: To comply with legal obligations and regulatory requirements
Fraud Prevention: To detect and prevent fraudulent activity and security breaches
Business Operations: To manage our business operations and improve service quality
5. Legal Basis for Processing
Under the Australian Privacy Act, we process your personal information on the following grounds:
Consent: Where you've provided explicit consent
Contract: Where processing is necessary to fulfill our service agreement with you
Legal Obligation: Where required by Australian law or regulation
Legitimate Interests: Where processing is necessary for our legitimate business interests
Direct Marketing: For marketing purposes with appropriate consent or where you're an existing customer
6. Who Do We Share Your Information With?
6.1 Third-Party Service Providers
We may share your personal information with trusted third parties who assist us in operating our website and providing services, including:
Payment Processors: Stripe and similar payment platforms
Email Service Providers: For communication and marketing services
Analytics Providers: Google Analytics and similar tools
Hosting Providers: Framer and cloud hosting services
Customer Support Tools: Support ticket and communication systems
Marketing Platforms: Email marketing and CRM services
6.2 Legal Requirements
We may disclose your personal information when required by law or in response to legal processes, such as:
Court orders or subpoenas
Government agency requests
Law enforcement inquiries
Compliance with regulatory obligations
6.3 Business Transfers
If our business is sold, merged, or undergoes restructuring, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal information.
6.4 Aggregated Data
We may share aggregated, anonymized data that cannot be used to identify you for analytics, research, and marketing purposes.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
SSL/TLS encryption for data in transit
Secure password storage and authentication practices
Regular security assessments and updates
Access controls and authorization protocols
Secure payment processing through PCI-DSS compliant providers
Restricted access to personal data
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use our website at your own risk.
8. Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small data files stored on your browser or device that help us recognize you and improve your experience.
8.2 Types of Cookies We Use
Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how you use our website
Analytics Cookies: Track website traffic and user behavior
Marketing Cookies: Enable targeted advertising and promotional content
8.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
View cookies stored on your device
Block all cookies or specific types
Delete cookies
Set preferences for cookie acceptance
Note: Disabling cookies may affect website functionality.
9. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:
9.1 Access
You have the right to request access to personal information we hold about you. We will provide this information within 30 days (or a reasonable timeframe) in a clear and accessible format.
9.2 Correction
You can request that we correct inaccurate, incomplete, or out-of-date personal information.
9.3 Deletion
You have the right to request deletion of your personal information, subject to legal and contractual obligations.
9.4 Opt-Out
You can opt-out of:
Marketing communications and newsletters
Cookie tracking (except essential cookies)
Targeted advertising
Analytics tracking
9.5 Portable Data
You may request your personal information in a structured, commonly used, machine-readable format.
9.6 Withdrawing Consent
You can withdraw consent for data processing at any time, though this won't affect the legality of prior processing.
10. How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will:
Verify your identity to ensure security
Respond within 30 days (or provide a timeframe if extension is needed)
Provide information in a clear, accessible format
Explain any reasons if we cannot fulfill your request
11. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.
12. International Data Transfers
While our business is based in Canberra, Australia, we may use third-party service providers located outside Australia. These providers may be located in countries that do not have the same privacy protections as Australia. By using our website, you consent to the transfer of your personal information to countries outside Australia.
We take steps to ensure adequate protection through:
Standard Contractual Clauses
Privacy Shield mechanisms (where applicable)
Consent from users
Contractual safeguards with service providers
13. Data Retention
We retain personal information for as long as necessary to:
Provide our services
Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory obligations
Resolve disputes
When information is no longer needed, we securely delete or anonymize it. Some information may be retained for historical, backup, or archival purposes in accordance with legal requirements.
13.1 Retention Periods
Contact Information: Until you request deletion or 2 years from last interaction
Payment Records: 7 years (for tax and accounting purposes)
Marketing Communications: Until opt-out
Website Analytics: 26 months (default Google Analytics retention)
Support Records: 2-3 years or as required by law
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.
15. Do Not Track (DNT)
Some browsers include a Do Not Track feature. Our website currently does not respond to DNT signals. However, you can control tracking through your browser settings and cookie preferences.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top indicates when this policy was last modified.
Material changes will be communicated via:
Prominent notice on our website
Email notification to registered users
Updated publication date
Your continued use of our website following changes constitutes your acceptance of the updated Privacy Policy.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Business Details
Business Name: [Your Business Name]
Location: Canberra, Australian Capital Territory, Australia
Australia
Response Time: We aim to respond to privacy inquiries within 10 business days.
18. Australian Privacy Commissioner
If you are not satisfied with our response to a privacy complaint, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Postal Address:
GPO Box 5218
Sydney, NSW 2001
Australia
19. Additional Information
19.1 Legitimate Interests
We may process your personal information based on our legitimate interests, including:
Improving website functionality and user experience
Preventing fraud and security threats
Conducting business analysis and planning
Marketing our services
Managing customer relationships
19.2 Automated Decision-Making
We do not currently use automated decision-making processes that significantly affect you. If we implement such processes, we will update this Privacy Policy accordingly.
19.3 Special Categories of Data
We do not intentionally collect sensitive personal information (such as health, racial, religious, or political information) unless you provide it to us. If you do provide such information, it will be handled with appropriate care and protection.
20. Compliance with Regulations
This Privacy Policy complies with:
Privacy Act 1988 (Cth) - Commonwealth legislation governing privacy in Australia
Australian Privacy Principles (APPs) - 13 principles that regulate how organizations handle personal information
Notifiable Data Breaches (NDB) Scheme - Mandatory notification requirements for eligible data breaches
Spam Act 2003 (Cth) - Regulation of electronic marketing
ePrivacy Principles - Standards for electronic communications
State and Territory Privacy Laws - Where applicable
21. Your Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our privacy practices, please do not use our website.
End of Privacy Policy
Note: This Privacy Policy should be customized with your specific business details, contact information, and service descriptions. It is recommended to have this policy reviewed by a qualified Australian privacy lawyer to ensure full compliance with your specific business operations and applicable regulations.
Privacy Policy
Last Updated: December 1, 2025
Business Location: Canberra, Australian Capital Territory, Australia
1. Introduction
We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to personal information collected through our website located at passionate-author-693171.framer.app and the services we provide.
2. What Personal Information Do We Collect?
We may collect and process the following types of personal information:
2.1 Information You Provide Directly
Contact Information: Name, email address, phone number, postal address
Service Inquiry Details: Information about the services you're interested in, project details, and requirements
Communication Records: Correspondence, messages, and feedback you send us
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Account Information: If you create an account, login credentials and profile information
2.2 Information Collected Automatically
Website Usage Data: Pages visited, time spent on pages, links clicked, referring website
Device Information: Device type, operating system, browser type and version
IP Address and Location Data: Internet Protocol address and general geographic location
Cookies and Similar Technologies: Data from cookies, pixels, and similar tracking technologies
Analytics Data: Information collected through Google Analytics and similar tools
2.3 Information from Third Parties
Payment Processors: Transaction information from Stripe or similar payment platforms
Communication Platforms: Data from email services or contact forms
Social Media: If you interact with us on social media platforms
3. How We Collect Your Information
We collect personal information through:
Contact forms and inquiries on our website
Email communications
Payment transactions
Cookies and website analytics
Direct interactions with our team
Telephone or written communication
Social media platforms
4. How Do We Use Your Personal Information?
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our services
Communication: To respond to inquiries, provide updates, and maintain customer relationships
Billing and Payments: To process payments and manage billing
Marketing: To send promotional content, newsletters, and service updates (with your consent)
Customer Support: To troubleshoot issues and provide technical support
Analytics: To analyze website usage and optimize user experience
Legal Compliance: To comply with legal obligations and regulatory requirements
Fraud Prevention: To detect and prevent fraudulent activity and security breaches
Business Operations: To manage our business operations and improve service quality
5. Legal Basis for Processing
Under the Australian Privacy Act, we process your personal information on the following grounds:
Consent: Where you've provided explicit consent
Contract: Where processing is necessary to fulfill our service agreement with you
Legal Obligation: Where required by Australian law or regulation
Legitimate Interests: Where processing is necessary for our legitimate business interests
Direct Marketing: For marketing purposes with appropriate consent or where you're an existing customer
6. Who Do We Share Your Information With?
6.1 Third-Party Service Providers
We may share your personal information with trusted third parties who assist us in operating our website and providing services, including:
Payment Processors: Stripe and similar payment platforms
Email Service Providers: For communication and marketing services
Analytics Providers: Google Analytics and similar tools
Hosting Providers: Framer and cloud hosting services
Customer Support Tools: Support ticket and communication systems
Marketing Platforms: Email marketing and CRM services
6.2 Legal Requirements
We may disclose your personal information when required by law or in response to legal processes, such as:
Court orders or subpoenas
Government agency requests
Law enforcement inquiries
Compliance with regulatory obligations
6.3 Business Transfers
If our business is sold, merged, or undergoes restructuring, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal information.
6.4 Aggregated Data
We may share aggregated, anonymized data that cannot be used to identify you for analytics, research, and marketing purposes.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
SSL/TLS encryption for data in transit
Secure password storage and authentication practices
Regular security assessments and updates
Access controls and authorization protocols
Secure payment processing through PCI-DSS compliant providers
Restricted access to personal data
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use our website at your own risk.
8. Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small data files stored on your browser or device that help us recognize you and improve your experience.
8.2 Types of Cookies We Use
Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how you use our website
Analytics Cookies: Track website traffic and user behavior
Marketing Cookies: Enable targeted advertising and promotional content
8.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
View cookies stored on your device
Block all cookies or specific types
Delete cookies
Set preferences for cookie acceptance
Note: Disabling cookies may affect website functionality.
9. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:
9.1 Access
You have the right to request access to personal information we hold about you. We will provide this information within 30 days (or a reasonable timeframe) in a clear and accessible format.
9.2 Correction
You can request that we correct inaccurate, incomplete, or out-of-date personal information.
9.3 Deletion
You have the right to request deletion of your personal information, subject to legal and contractual obligations.
9.4 Opt-Out
You can opt-out of:
Marketing communications and newsletters
Cookie tracking (except essential cookies)
Targeted advertising
Analytics tracking
9.5 Portable Data
You may request your personal information in a structured, commonly used, machine-readable format.
9.6 Withdrawing Consent
You can withdraw consent for data processing at any time, though this won't affect the legality of prior processing.
10. How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will:
Verify your identity to ensure security
Respond within 30 days (or provide a timeframe if extension is needed)
Provide information in a clear, accessible format
Explain any reasons if we cannot fulfill your request
11. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.
12. International Data Transfers
While our business is based in Canberra, Australia, we may use third-party service providers located outside Australia. These providers may be located in countries that do not have the same privacy protections as Australia. By using our website, you consent to the transfer of your personal information to countries outside Australia.
We take steps to ensure adequate protection through:
Standard Contractual Clauses
Privacy Shield mechanisms (where applicable)
Consent from users
Contractual safeguards with service providers
13. Data Retention
We retain personal information for as long as necessary to:
Provide our services
Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory obligations
Resolve disputes
When information is no longer needed, we securely delete or anonymize it. Some information may be retained for historical, backup, or archival purposes in accordance with legal requirements.
13.1 Retention Periods
Contact Information: Until you request deletion or 2 years from last interaction
Payment Records: 7 years (for tax and accounting purposes)
Marketing Communications: Until opt-out
Website Analytics: 26 months (default Google Analytics retention)
Support Records: 2-3 years or as required by law
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.
15. Do Not Track (DNT)
Some browsers include a Do Not Track feature. Our website currently does not respond to DNT signals. However, you can control tracking through your browser settings and cookie preferences.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top indicates when this policy was last modified.
Material changes will be communicated via:
Prominent notice on our website
Email notification to registered users
Updated publication date
Your continued use of our website following changes constitutes your acceptance of the updated Privacy Policy.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Business Details
Business Name: [Your Business Name]
Location: Canberra, Australian Capital Territory, Australia
Australia
Response Time: We aim to respond to privacy inquiries within 10 business days.
18. Australian Privacy Commissioner
If you are not satisfied with our response to a privacy complaint, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Postal Address:
GPO Box 5218
Sydney, NSW 2001
Australia
19. Additional Information
19.1 Legitimate Interests
We may process your personal information based on our legitimate interests, including:
Improving website functionality and user experience
Preventing fraud and security threats
Conducting business analysis and planning
Marketing our services
Managing customer relationships
19.2 Automated Decision-Making
We do not currently use automated decision-making processes that significantly affect you. If we implement such processes, we will update this Privacy Policy accordingly.
19.3 Special Categories of Data
We do not intentionally collect sensitive personal information (such as health, racial, religious, or political information) unless you provide it to us. If you do provide such information, it will be handled with appropriate care and protection.
20. Compliance with Regulations
This Privacy Policy complies with:
Privacy Act 1988 (Cth) - Commonwealth legislation governing privacy in Australia
Australian Privacy Principles (APPs) - 13 principles that regulate how organizations handle personal information
Notifiable Data Breaches (NDB) Scheme - Mandatory notification requirements for eligible data breaches
Spam Act 2003 (Cth) - Regulation of electronic marketing
ePrivacy Principles - Standards for electronic communications
State and Territory Privacy Laws - Where applicable
21. Your Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our privacy practices, please do not use our website.
End of Privacy Policy
Note: This Privacy Policy should be customized with your specific business details, contact information, and service descriptions. It is recommended to have this policy reviewed by a qualified Australian privacy lawyer to ensure full compliance with your specific business operations and applicable regulations.